Here are some frequently asked questions (with answers).
What is Alliance Online?
Alliance Online is our proprietary online banking system.
How do I set up my account?
Go the Alliance Bank home page and click "LOGIN." Follow the prompted instructions, and you'll be able to use Alliance Online in no time!
What if I forget my Alliance Online ID and/or password?
Contact our Customer Care Center by calling 1-877-903-2265 and answer a series of security questions. Then we'll give you your ID and reset your password.
What happens when the computer says my access has been revoked?
That means that you have entered incorrect login information repeatedly. In this case, please contact our Customer Care Center at 1-877-903-2265.
How do I add an account to my Alliance Online ID?
Log into your account and click "Contact Us" to send us a secure message. Indicate the account number you would like to access online and what type of account it is. We will verify the signature card and activate the account.
Are there any fees to use Alliance Online?
How do I use Alliance Online to change my address or other personal information?
Log in to Internet banking. Click "Contact Us" to send a Secure Email and instruct us to change your address.
What happens if I forget to log off of Alliance Online?
There is a security feature called a time-out. If the system is inactive for ten (10) minutes the user is logged off.
What if I used online bill pay and need a copy of the check?
Contact the Customer Care Center with the details of the payment. This request usually takes three (3) business days. You may also Login and click "Contact Us" to send a Secure Email and request a copy of the payment. Be sure to include the biller name, address, payment amount, and payment date and your contact phone number in case we have questions.
What is eSign?
eSign is a service provided by Alliance Bank to transact business using electronic communications, to receive notices and disclosures electronically, and to utilize electronic signatures in lieu of using paper documents. You are not required to receive notices and disclosures or sign documents electronically. If you prefer not to do so, you may request to receive paper copies and withdraw your consent at any time as described in the Alliance Bank Consumer Disclosure provided below.
eSign Consumer Disclosure
eSign Consent to Conduct Transaction Electronically
Online Banking Requirements
What's a browser? Isn't that just a search page (like Google)?
Internet Explorer—the “e” icon you use on a Windows machine to open the internet—is an example of a web browser. For Mac users the icon looks like a small compass and is called Safari. Those are pieces of software that come with your computer that allow you to access the internet. Other companies make similar software, including browsers like Google Chrome and Mozilla Firefox. Those are options you can use instead of Internet Explorer. Microsoft also offers a newer browser called Microsoft Edge that is currently available and recommended for Windows 10 users. It will soon be made available for Windows 7 and Windows 8/8.1 users.
Note: Windows 7 is losing security support on January 14, 2020. You may want to start looking to upgrade your computers operating system.
Why do I have to move off Internet Explorer?
Microsoft recommends that everyone stop using Internet Explorer 11 (IE11). The browser is no longer being developed by Microsoft, because they have moved to Edge. For security reasons, we recommend moving to Edge, Chrome, or Firefox.
Essentially, Microsoft says not to use IE11 on the web. It can still be used as necessary for internal tools that specifically require IE11, but a more modern browser (Edge, Chrome, or Firefox) should be used for everything else. Companies that need IE11 for legacy apps, then, should only use IE11 for those legacy apps. But even then, Edge provides backwards compatibility mode.
Why doesn’t Alliance Bank support older browsers like IE11?
Software makers continually release new versions of their browsers and stop updating the old ones. These older versions gradually loose compatibility with current technology. Support for older browsers must be dropped in order to incorporate the newest, best, and safest technology for your financial security.
Why do I have to MFA into the app again?
When a new IP or browser is detected, we sometimes trigger the user to re-authenticate through multi-factor authentication for security. Multifactor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction.
I don't want to lose my bookmarks. Can they be carried over to my new browser?
Yes. See below.
- Moving to Chrome:
Transitioning from Internet Explorer to Chrome: during new installations of Chrome, the user will be asked if they want to import their bookmarks from Internet Explorer. The user can select "Yes."
- Moving to Firefox:
- Moving to Edge:
Windows 10 https://support.microsoft.com/en- us/help/4028355/microsoft-edge-import-favorites
I don't want to lose my saved passwords. Can they be carried over to my new browser?
As with bookmarks, you can import passwords when transitioning to a new browser. Make sure you check (or don’t uncheck) the option to import your passwords. Some browsers will offer an option to select or deselect the import of Saved Passwords. See the above links for importing bookmarks.
What about my Yahoo (or other) search or toolbars?
No. Toolbars that were supported via Internet Explorer are not transferable between browsers, though Chrome, Firefox, and Edge do
offer a wide variety of similar toolbars that can be installed from their respective extension stores. The vast majority are free of charge.
- Microsoft Edge:
- https://support.microsoft.com/en- us/help/4027935/microsoft-edge-extensions
Why do you recommend Chrome over Firefox or Edge?
Google Chrome is a more modern and secure browser. It's built on a new framework and is updated on a more frequent basis. Microsoft Edge is even moving its backend framework to utilize Chrome’s. Firefox is also a solid browsing solution, with similar updates and security features. Our development teams tend to work mostly on Google Chrome, which is why it's our browser of choice.
I have web applications that only work on IE11. I can't switch browsers.
While you will have to download and utilize Chrome, Firefox, or Edge to access online banking, you do not have to uninstall IE11 and can continue to open IE11 up for that specific web application.
Microsoft Edge offers a feature called Enterprise Mode, that allows you to blacklist (select) which websites (addresses) you want to continue to open in IE11.
If you are not your computer's administrator, you will want to start speaking with the application vendor to get them to update the application to operate on more modern, supported browsers.
Will I have to keep doing this (updating)?
Generally, no. Newer browsers including Chrome, Firefox, Edge have auto- updates turned on by default. Safari will update when you update your operating system. However, it is good for you to check that your browser is up to date from time to time. Your financial security is our priority.
Is the Alliance Bank Mastercard® debit card a credit card?
No. While it lets you make purchases with the convenience of using "plastic," the funds to cover your purchases are deducted directly from your checking account.
Where can I use my Mastercard debit card?
Use it for purchases at over 14,000,000 locations worldwide, where you see the MasterCard logo.
Is there a charge for using the Alliance Bank Mastercard debit card to make purchases?
There are no fees for purchases or cash withdrawals at Alliance Bank ATMs. There is no interest charge since the money comes directly from your primary checking account.
How can I avoid overdrawing my account when using my Alliance Bank Mastercard debit card?
Funds for a MasterCard Check card purchase are deducted from your checking account—just like a check. So, just as you can overdraw your account with a checkbook, it is possible to overdraw it with the check card. To avoid this, you should immediately deduct any check card transactions from your register. Additionally, overdraft protection helps.
What happens if I lose my Alliance Bank Mastercard debit card?
Contact Alliance Bank immediately by calling 1-877-903-2265 to have your card cancelled 24/7/365. Quick action helps us stop any unauthorized transactions.
If you have other questions, please contact an Alliance Bank customer service representative, or email your question to: [email protected].
What is CardSwap?
CardSwap lets account holders automatically apply new debit or credit card information across their favorite subscription and digital point of sale (POS) services (Hulu, Netflix, iTunes, Amazon, etc.*) in a single, elegant workflow.
*None of the listed companies are associated with, sponsor, or endorse this product.
How does CardSwap work?
The account holder enters their FI-issued card information once, enters login credentials for their subscription services, and the new preferred payment information is automatically tested and applied in real time. It takes only 24 hours for these updates to be made across services.
Does CardSwap work for both debit cards and credit cards?
Does CardSwap support payment methods other than card payments (ACH, check, etc.)?
Does CardSwap work for traditional bill pay or direct billers?
No, CardSwap is specifically designed for subscription services and digital points of sale.
Is CardSwap secure and compliant?
CardSwap undergoes routine ethical hack, code reviews, and penetration testing. Data is encrypted utilizing AES 256 encryption and all web services are HTTPS/SSL. Encryption keys are managed by AWS Key Management Service, using hardened systems where sensitive data is only used in memory, and never stored in our own databases.
How many subscription or digital point of sale vendors are supported by CardSwap? Who are they?
There are more than 20 vendors supported by CardSwap at launch. They include*:
24 Hour Fitness
Dollar Shave Club
*None of the listed companies are associated with, sponsor, or endorse this product.
When authenticating into their subscription services, are account holders immediately notified of a successful or failed log-in attempt?
What is MyCardRules?
MyCardRules is an easy-to-use mobile app that lets you set card controls, add restrictions and receive transaction alerts.
How does MyCardRules let me manage my cards?
Just download the MyCardRules app from Google Play™ or the App Store®. Then you can set a wide range of controls and alerts on all your cards. For example, you can:
- Turn your card on or off
- Set transaction spending limits based on your preferences, including dollar amount, transaction type and merchant type
- Get instant alerts on certain types of transactions, like when a transaction is declined
- Set a specific region where the card can be used or restrict usage based on your mobile device’s location
- Set parental controls and monitoring
Alerts will show up just like any other notifications you get on your mobile device.
Why is it a better way to manage my cards?
Because you can manage your card transactions all in one place, right from your mobile device. You have complete control of how, when, where — and WHO uses your cards.
Plus, knowing that you’ve set rules, restrictions and alerts that meet your specific spending preferences adds another layer of fraud detection and prevention, and gives you added peace of mind.
Is it secure?
Yes, managing your cards with MyCardRules is safe and secure. Your account is password protected and highly encrypted.
How do I get started?
After you download the MyCardRules app, select “New User” and then enter your card information to begin registration.
You'll need to provide:
- Card Number
- Expiration Date
- Security Code (usually on the back of your card)
Next, you’ll create a username and password.
Once your account is created, you can log in and access the “Card Details” screen.
From this screen you can:
- Turn card controls on/off
- Set controls
- Manage alert preferences
- View recent transactions and more
This resource document is designed to help customers troubleshoot the three most common post-conversion issues. These materials include instructions for both QuickBooks and Quicken.
Issue 1: Why do I see duplicate transactions after reconnecting?
The most common report is about duplicate transactions.
It may appear that your register is out of balance or that you are being asked to add an adjustment during reconciliation.
Fix the Issue
- If the duplicate transactions have not been added to the register, they can be deleted individually prior to accepting.
- If the transactions have already been added to the register, they can be deleted from the register individually or in groups.
If there are too many transactions to delete individually, or it is difficult to follow the instructions to delete multiple transactions, restore a backup file and download the transactions again.
Important: If the backup was not made right before following the conversion instructions, you must manually delete the transactions.
Issue 2: Why do I see duplicate accounts after reconnecting?
If you are unable to link to an existing account, that you are prompted to create a new account, or that you are only given the choice to add a new account.
Fix the Issue
- First, confirm that all accounts have been deactivated, including inactive (QuickBooks) or hidden (Quicken) accounts.
- Then, if you’re working in QuickBooks, delete any downloaded transactions that do not match the register in the Online Banking Center. If you’re working in Quicken, delete the duplicate accounts.
- Finally, repeat the reconnection steps.
Issue 3: Why are my reconnected transactions downloading into the wrong account?
Your transactions are downloading into the wrong account.
Fix the Issue
- First, open the account register for the incorrectly linked account.
- If the transactions have not yet been accepted into the register in QuickBooks, delete them in the Online Banking Center. Then, deactivate the account. If the transactions have not yet been accepted into the register in Quicken, delete the transactions.
- If the transactions have already been added to the register in Quicken or QuickBooks, restore a backup.
- Finally, repeat the reconnection steps. Be sure you link to the correct account when reconnecting.